Trip Requests & Confirmation

Once we receive your ride request, our scheduling team will reach out to confirm your details. Please note: a ride is not officially scheduled until it has been confirmed by our team. You’re welcome to contact us by phone or email for any updates, but due to high call volumes, we encourage you to leave a voicemail if we’re unable to answer—we’ll return your call promptly.

Cancellation Policy

Cancellations must be made by 3:00 PM (PST) the day before your scheduled ride to avoid a fee. Late cancellations—those made after this cutoff—will be charged our standard base fare. Every confirmed trip reserves a driver’s time and blocks availability for other clients, which is why timely cancellations are essential.

No-Show Policy

If a trip is canceled after the driver has arrived, it is considered a no-show. No-shows are billed at the base fare + $25.

Out-of-Area Travel

Trips scheduled outside of our regular service area that are canceled less than 24 hours before pickup is non-refundable.

Rescheduling Policy

You can reschedule your ride at no extra charge up until 3:00 PM (PST) the day prior to your appointment.

• Changes made after 3:00 PM will be treated as late cancellations.
• Rescheduling after the driver has arrived will result in a no-show fee.

Refunds & Processing Fees

All approved refunds are subject to a $10 processing fee.

Payment Terms

Full payment must be received by 5:00 PM (PST) the day before your scheduled trip. For recurring or long-term arrangements, alternate payment options may be available—please contact us to discuss.

Additional Charges

Any extra services required during transport or at the time of pickup will be invoiced or billed to the contact provided at booking. These may include, but are not limited to:

• Wait time or standby charges
• Wheelchair provision fees
• Hospital or facility discharge coordination
• Additional passenger fees

For a complete breakdown of current fees, please visit:

View Services & Fees